Shipping Policy for ProDisplay Nova

Effective Date: December 30, 2024

At ProDisplay Nova, we strive to offer fast, reliable, and affordable shipping to ensure your products reach you safely and promptly. This Shipping Policy outlines our shipping methods, processing times, and other important information related to the shipment of your order. By placing an order on our website, you agree to the terms and conditions specified in this policy.

1. Shipping Methods

We offer several shipping methods to cater to your needs. Shipping options are available during the checkout process, and you can choose the method that best suits your preferences.

  • Standard Shipping:
    Estimated delivery time: 5-7 business days for domestic orders within the U.S. (excluding weekends and holidays).

  • Expedited Shipping:
    Estimated delivery time: 2-3 business days for domestic orders within the U.S.

  • Overnight Shipping:
    Guaranteed delivery within 1 business day (orders must be placed before the cutoff time for next-day delivery).

  • International Shipping:
    Available for selected countries. Delivery times may vary depending on the destination and customs processing.

2. Shipping Charges

  • Domestic Orders (within the U.S.):
    Shipping charges are calculated based on the weight and dimensions of the items in your order and the shipping address. You will see the total shipping cost at checkout before finalizing your purchase.

  • International Orders:
    Shipping fees for international orders are calculated during checkout based on the destination country, order weight, and selected shipping method. Please note that international customers may be responsible for customs duties, taxes, and additional fees.

  • Free Shipping:
    We offer free standard shipping on orders over $100 for U.S. domestic orders. Please note that free shipping promotions may have exclusions.

3. Order Processing Time

  • Processing Time:
    Orders are typically processed within 1-2 business days of receiving payment (excluding weekends and holidays). If we experience a delay in processing your order, we will notify you via email.

  • Shipping Time:
    Delivery times vary depending on the shipping method selected. Please note that delivery times are estimated, and actual shipping times may differ based on factors like carrier delays, weather conditions, or holidays.

4. Tracking Your Order

Once your order has been shipped, you will receive an email notification with tracking details. You can track your shipment using the tracking number provided. If you encounter any issues with tracking or need assistance, please contact our customer service team at info@prodisplaynova.net or (620) 421-4158.

5. Shipping Address Accuracy

  • Correct Address:
    Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost shipments caused by incorrect or incomplete address information.

  • Address Changes:
    If you need to change the shipping address after placing your order, please contact us immediately at info@prodisplaynova.net or (620) 421-4158. We can update the address if the order has not yet been processed.

6. Delays in Shipping

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Carrier delays
  • Holidays
  • Increased demand during peak shopping seasons

If your order is delayed, please refer to the tracking information for updates. If you need further assistance, please reach out to us.

7. Damaged or Lost Shipments

  • Damaged Items:
    If your order arrives damaged, please contact us within 7 days of receipt. We will guide you on how to return the damaged item and either provide a replacement or issue a refund, depending on availability.

  • Lost Shipments:
    If your shipment has not arrived within the expected delivery timeframe, please check the tracking information for updates. If your order is confirmed lost, we will work with the carrier to locate the shipment or provide a replacement if necessary.

8. International Shipping Duties and Taxes

For international orders, customers are responsible for any additional customs duties, taxes, or fees that may be assessed by the destination country. These fees are not included in the shipping cost and will be collected by the local authorities upon delivery.

9. Returns and Exchanges

If you are not satisfied with your purchase or wish to exchange an item, please refer to our Refund and Returns Policy for instructions on how to initiate a return or exchange.

10. Contact Information

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us: